Shipping Policy

Processing Time:

• As all orders are hand poured, we process al orders within 2-3 working days. Orders placed after 3 PM BST on Fridays, or during weekends and holidays, will be processed on the next working day.

Shipping Rates & Delivery Estimates:

• Free Shipping: On all orders 
• Freight: ROYAL MAIL Standard Shipping 
• Delivery Estimates: 3 to 5 working days  

Please note that delivery times are estimates and may vary depending on your location and external factors like busy seasons, weather or carrier delays.

International Shipping:

• We are so sorry but we currently do not ship outside of the United Kingdom.  We will update via our website if this changes in the future

Order Tracking:

• Once your order is shipped, you will receive an email with tracking information. Please allow 24 hours for the tracking information to update.

Returns & Exchanges

Return Policy:

• We hope you love your purchase, but if for any reason you’re not satisfied, we accept returns within 15 days of delivery.
• To be eligible for a return, your item must be unused, in its original packaging, and in the exact same condition that you received it.
• To initiate a return, please contact our customer service at contact@1ofseven.com.  Provide your order number and the reason for the return.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds:

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 working days.

Exchanges:

• We only replace items if they are defective or damaged. To initiate an exchange, please contact our customer service at contact@1ofseven.com.  Provide your order number and the reason for the exchange.

Non-Returnable Items:

• Gift cards and sale items are final sale and cannot be returned.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at contact@1ofseven.com with your order number and a photo of the damaged product. We will arrange for a replacement or a refund as quickly as possible.

Contact Us

For any questions regarding shipping, returns, or exchanges, please contact us at:

• Email: contact@1ofseven.com
• Business Hours: Monday - Friday, 9 AM - 5 PM BST

We are committed to ensuring your satisfaction and will do our best to resolve any issues you may have with your purchase. Thank you for choosing our candles and haircare products!